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CMS requires training upon employment or contract and annually thereafter on this topic for those rendering services or supporting those services for a Medicare-eligible beneficiary. CarePlus and our parent company, Humana, have integrated guidance on this topic into these core Humana Compliance Program documents used by CarePlus:
For purposes of the relationships that contracted healthcare professionals and third parties* have with CarePlus, content within these documents on fraud, waste and abuse (FWA), including all references and requirements related to Medicare Part C and Part D, is applicable to all CarePlus lines of business.
Organizations are responsible for developing the training on this topic or using another FWA training. However, contracted healthcare professionals and third parties supporting CarePlus’ Medicare products may do the following to meet their contractual obligation to CarePlus to train individuals on the topic of FWA:
*CMS designates these as first-tier, downstream and related entities (FDRs).
For additional information about FWA, please refer to the link below:
This policy is refreshed annually and communicates the strong and explicit organizational commitment of CarePlus and our parent company, Humana, to conducting business ethically, with integrity and in compliance with applicable laws, regulations, regulatory guidance and requirements. We require contracted healthcare providers and third parties to uphold a similar commitment to ethical conduct and ensure that they, their employees and downstream entities who support CarePlus, comply with the guiding principles outlined within this policy. We require that this document either be adopted for educating their employees and downstream entities supporting CarePlus or that materially similar content be communicated to these audiences.
Here we have posted our Ethics Every Day for Contracted Healthcare Providers and Third Parties, which is closely aligned with the standards of conduct for employees of CarePlus and our parent company, Humana. We invite contracted healthcare professionals and third parties to review this information as soon as possible, as it is refreshed annually and we require that this document either be adopted for educating your employees and downstream entities supporting CarePlus or that materially similar content be communicated to them.
Prospect of Oversight-related Request
CarePlus reserves the right to request that contracted healthcare providers and those in their organizations supporting a CarePlus contract provide evidence of distribution of the above documents or materially similar content, as well as tracking logs, along with documentation related to FWA training or any other requirements the documents outline.
Questions related to these compliance program requirements
You can direct any related inquiries to your assigned provider services executive or CarePlus’ provider operations helpline at 1-866-220-5448, Monday through Friday, from 8 a.m. to 5 p.m. Eastern time.