Quality Improvement Program
The CarePlus Quality Improvement (QI) Program includes clinical care, preventive care, and member services. See below for information about our QI Program and progress toward our goals:
Members also can obtain a written QI Program description by calling the Quality Operations, Compliance and Accreditation department at
CarePlus Health Plans
Quality Operations, Compliance & Accreditation Department
3501 SW 160th Ave.
Bldg. B, 1st Floor
Miramar, FL 33027.
Care Management Member Satisfaction Surveys
CarePlus conducts annual surveys to assess our members’ levels of satisfaction with the care and interventions they receive from our care management programs. With these programs, we aim to provide health education and wellness promotion services to members, with an assigned care manager serving as their advocate. We review, analyze, and incorporate results from the satisfaction surveys into quality improvement activities. We do this as part of our commitment to enhance our care management programs and provide our members with high-quality services.
If you have questions or want a copy of these survey results, please call CarePlus Care Management at
Quality Improvement Evaluation for CarePlus’ Model of Care
CarePlus conducts an annual evaluation of its Model of Care (MOC) for special needs plans (SNPs).
If you want details related to this evaluation, please call
Disclaimers
CarePlus is an HMO plan with a Medicare contract. Enrollment in CarePlus depends on contract renewal. CareNeeds Plus (HMO D-SNP) is sponsored by CarePlus Health Plans, Inc. and the State of Florida, Agency for Health Care Administration.
CareNeeds Plus (HMO D-SNP) and CareNeeds Platinum (HMO D-SNP) are approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (D-SNP) until December 31, 2026 based on a review of CarePlus' Dual Eligible Model of Care.
CareComplete (Chronic SNP) and CareComplete Platinum (HMO C-SNP) are approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (C-SNP) until December 31, 2024 based on a review of the CareComplete Model of Care.
CareBreeze (HMO C-SNP) and CareBreeze Platinum (HMO C-SNP) are approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (C-SNP) until December 31, 2024 based on a review of the CareBreeze Model of Care.
Your Opinion Matters
Each year, some CarePlus members may receive a survey by mail or phone from the Centers for Medicare & Medicaid Services (CMS). If you are selected for the survey, please consider taking the time to complete it and provide your feedback.
