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In the News

CarePlus Health Plans Shares Five Steps Seniors Can Take to Protect Their Health this Hurricane Season

COVID-19 presents new challenges and makes advance preparation even more critical for what experts are saying will be an above average hurricane season

Release Date: May 26, 2020 01:00 PM Eastern Daylight Time

MIAMI--(BUSINESS WIRE (link opens in new window))--.CarePlus Health Plans, Inc., Florida’s largest1 5-star Medicare Advantage plan, is encouraging Floridians, and particularly seniors with chronic medical conditions, to take action now to protect their health during the 2020 Hurricane Season which is being complicated due to COVID-19 and predicted to be above average.

“Planning for hurricane season is always important, especially for seniors with medical conditions like diabetes or COPD, and this year poses new challenges so we all need to prepare now,” said CarePlus Vice President of Health Services Dr. Madeleine Rodriguez. “We certainly don’t want to add stress to a population in Florida already feeling vulnerable during COVID-19. By taking action now, you can more easily rest assured that you and your family will stay safe and healthy this hurricane season.”

According to Dr. Rodriguez, in addition to stocking up on basic supplies like water, flashlights, batteries and non-perishable foods, those actions should include these five steps:

  1. Prepare your emergency kit with flashlights, face masks, food, first aid supplies, hand sanitizer, medicines and more. Include copies of your health insurance cards, identification cards, doctors and pharmacy contact information and medication details. People living with diabetes should include blood glucose testing supplies including lancets, test strips, at least two glucose meters with extra batteries, and a cooler with multiple re-freezable packs. If possible, avoid crowds at the store by using a delivery service.
  2. Take advantage of 30- to 90-day mail order pharmacy services from your health benefits provider to ensure you don’t run out of medicine if businesses are closed or you are away from home.
  3. To avoid forgetting critical medical equipment during emergency evacuations, make a list of what you would need to take with you, such as a cane, walker, glasses, insulin, and hearing aids and batteries.
  4. If you or a loved one require power to operate medical equipment – such as oxygen, nebulizers or sleep apnea masks – be sure to secure a generator or alternate power source early in the season to avoid scrambling for this equipment right before the storm.
  5. Pre-register for a Special Needs Shelter. Special Needs Shelters (link opens in new window) are temporary emergency facilities capable of providing care to residents whose medical condition exceeds the capabilities of the Red Cross Shelter but is not severe enough to require hospitalization. Be sure to pre-register by contacting your county emergency management office now so you can secure a spot in the shelter during an emergency.

“It’s also important that people who need to evacuate bring at least two protective face masks in order to help protect against virus spread,” said Dr. Rodriguez. “Although seniors in Florida have been advised to stay home to avoid exposure to COVID-19, a hurricane headed for your home may pose a much more serious risk. Having people in shelters wear face masks when possible offers more protection.”

Dr. Rodriguez said CarePlus is mailing bilingual care kits, in English and Spanish, containing two protective face masks to each of its 157,000 members and nearly 1,000 employees.

For more information about preparing for hurricane season during COVID-19, and how to protect yourself and others in a public shelter, visit cdc.gov (link opens in new window).

CarePlus Health Plans Once Again Achieves Medicare’s Highest Quality Rating

This marks the second year in a row and the third time overall that CarePlus’ Medicare Advantage health plan in Florida achieved the 5-star rating

Release Date: Friday, October 11, 2019 1:30 pm EDT

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc.’s Medicare Advantage plan in Florida achieved 5-stars – the highest possible rating – from the Centers for Medicare & Medicaid Services (CMS) for the 2020 plan year. This marks the second year in a row and the third time overall that the CarePlus Medicare Advantage HMO, offered throughout Florida, received the top rating. CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

CarePlus currently serves approximately 140,000 Medicare members throughout Florida. The Star Ratings are posted at www.medicare.gov (link opens in new window).

“We recognize that we could not achieve this top rating without the collaboration of the caring primary care physicians who offer high quality medical care to our members,” said CarePlus Regional President Bruno Piquin. “We are especially honored to have CMS recognize CarePlus with its highest quality rating two years in a row, which acknowledges the hard work our employees do to provide the best possible service to our members.”

The Medicare 5-star rating system rates the excellence of Medicare plans nationally. A plan may receive a rating between one and five stars, with five stars representing the highest rating. Star Ratings are calculated each year and may change from one year to the next.

CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures in nine categories, including:

  • Staying Healthy: Screenings, Tests and Vaccines
  • Managing Chronic (Long Term) Conditions
  • Member Experience with Health Plan
  • Member Complaints and Changes in the Health Plan’s Performance
  • Health Plan Customer Service
  • Drug Plan Customer Service
  • Member Complaints and Changes in the Drug Plan’s Performance
  • Member Experience with Drug Plan
  • Drug Safety and Accuracy of Drug Pricing

People who are Medicare‐eligible can find out more about CarePlus Health Plans by contacting 1-855-450-1352, (TTY 711) from 8 a.m. to 8 p.m. local time, seven days a week, or visiting www.careplushealthplans.com.

CarePlus Health Plans, Inc. Achieves Highest Medicare Quality Rating

Released Date: Wednesday, October 10, 2018 5:32 pm EDT

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc.’s Medicare Advantage plan in Florida achieved 5-stars – the highest possible rating – from the Centers for Medicare & Medicaid Services (CMS) for the 2019 plan year. This marks the second time that the CarePlus Medicare Advantage HMO, offered statewide in Florida, achieved the 5-star rating.

“Keeping our members healthy is at the heart of all that we do, and we’re honored and proud to have that work recognized by CMS,” said CarePlus Regional President Bruno Piquin. “We’re especially grateful to our more than 117,000 members in Florida, to the caring physicians who partner with us to offer high quality medical care to our members, and to our 900-plus employees who work tirelessly to offer the best possible customer experience for our members.”

The Medicare 5-Star rating system rates the excellence of Medicare plans nationally. A plan may receive a rating between one and five stars, with five stars representing the highest rating. Star ratings are calculated each year and may change from one year to the next.

CMS posts the updated ratings, prior to the Medicare Advantage and Prescription Drug Plan Annual Enrollment Period (AEP), at www.medicare.gov (link opens in new window). The AEP, for plans that are effective January 1, 2019, begins on October 15 and runs through December 7.

Receiving the 5-star rating also means that Medicare beneficiaries have the flexibility to switch to a CarePlus 5-star rated Medicare Advantage plan at any time of the year, using certain guidelines, rather than being limited to the AEP.

CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures in five categories, including:

  • Staying healthy: screening tests and vaccines
  • Managing chronic (long-term) conditions
  • Member experience with the health plan
  • Member complaints and changes in the health plan’s performance
  • Health plan customer service

Baptist Health Now in Network in Specific Counties for CarePlus Health Plans Medicare Members

Release Date: Tuesday, October 16, 2018 10:23 am EDT

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc. a South Florida-based Medicare Advantage HMO, announced today they have signed agreements with Baptist Health South Florida(link opens in new window) that provide in-network access to their Medicare members, effective Oct.15, 2018.

The agreements encompass all 10 of Baptist Health’s hospitals, its ancillary health facilities and its nearly 500 physicians and other providers, including primary care, cardiology and oncology.

“Baptist Health South Florida is an important part of our strategy to offer our Medicare members a robust network of quality healthcare providers,” said CarePlus Regional President Bruno Piquin.

“We are pleased to work with CarePlus Health Plans to expand access to care for the benefit of the communities we serve,” said Brian E. Keeley, president and chief executive officer of Baptist Health.