MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc., Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2022, today announced its new CareSalute plan, a 2022 Medicare Advantage HMO offering in Broward and Palm Beach counties designed to complement VA healthcare coverage.**

“We’re thrilled to introduce CareSalute as an expansion of our ongoing commitment to the health and well-being of veterans and their families,” said Bruno Piquin, CarePlus President, “which includes our long-standing support of the VFW organization. In designing this health plan, it was important to our CarePlus team to create coverage that not only enhances options for veterans but also helps these American heroes overcome barriers to achieving their best health.”

CareSalute was created to complement VA health care by covering services at non-VA (civilian) facilities and features such as dental coverage, transportation, and fitness classes that help provide a comprehensive approach to health care. Because some veterans may prefer prescription drug coverage through their VA benefits, the CareSalute plan does not include prescription drug coverage. Veterans can select from any Medicare Advantage plan available in their area, and CareSalute is an option for all Medicare beneficiaries.

CarePlus is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida for over 20 years. On Oct. 8, for the fourth year in a row and for the fifth time overall, CarePlus Health Plans achieved 5 out of 5 stars – the highest possible rating – from the Centers for Medicare & Medicaid Services (CMS) for the 2022 plan year.

The new CareSalute Medicare option will be available during the Medicare annual enrollment period – which runs from Oct. 15 through Dec. 7, 2021, for plan coverage taking effect Jan. 1, 2022. People enrolled in a Medicare Advantage plan may also make a one-time switch from a plan rated less than 5 stars to a plan with a 5-star rating during the 5-star Special Enrollment Period, which takes place from Dec. 8 to Nov. 30 of the following year.

Highlights of the 2022 CareSalute plan include:

• $144 back every month on your Medicare Part B premium – that’s up to $1,728 a year back in your pocket***
• $1,000 yearly hearing aid allowance ($500 per ear)
• $0 copay for routine dental coverage, including dentures, crowns, and fillings¹
• Unlimited transportation to approved locations
• SilverSneakers^® fitness program

Florida residents seeking more information about enrolling in a CarePlus Medicare Advantage health plan can visit www.careplushealthplans.com or speak with a licensed CarePlus sales agent by calling 1-855-450-1352 (TTY: 711).

CarePlus currently serves approximately 200,000* Medicare members throughout Florida.

About CarePlus Health Plans

CarePlus Health Plans, Inc. is dedicated to improving the lives of Medicare beneficiaries in Florida. We provide affordable, reliable healthcare and prescription drug coverage that helps our members maintain and improve their health so they can enjoy happy, active, and independent lives.

CarePlus offers Medicare Advantage plans with comprehensive benefits designed to meet a variety of needs. We partner with and support our physicians, pharmacists, dentists, and other healthcare providers who we trust to take good care of our community. Through our partnership with the ACCESS Florida Department of Children and Families, CarePlus Health Plans, Inc.’s Social Services department assists members to apply for public assistance through a variety of state and federal programs. This assistance and guidance is completely voluntary and offered at no additional cost.

CarePlus has supported Florida residents with their Medicare options for over 20 years. Based in Florida, with corporate offices in Miami and Tampa, we serve approximately 200,000* members across South Florida, West Florida, Central Florida, and Atlantic Coast.

For more information, visit CarePlusHealthPlans.com.

¹One set of complete or partial dentures every five years. One crown and four fillings per year.

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, October 2021.

**VA benefits are administered to veterans by the Department of Veteran Affairs. This does not include TRICARE (administered by the Defense Health Agency) or CHAMPSVA (for qualifying spouses, widows, or dependents).

***The Part B Giveback Benefit pays part or all of your Part B premium and the amount may change based on the amount you pay for Part B

MIAMI--(BUSINESS WIRE (link opens in new window))--It’s the fifth time and fourth consecutive year that CarePlus Health Plans, Inc.’s Medicare Advantage HMO plan in Florida has achieved the highest possible quality rating, 5 out of 5 stars, from the Centers for Medicare & Medicaid Services (CMS). CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

The 5-star rating recognizes the continued emphasis the company has placed on creating the highest possible quality healthcare and customer service experience for its members. Based on her positive experience, CarePlus member Maria Sanchez would rate CarePlus even higher than 5 stars.

“Why I like CarePlus in the first place - the medical services are great,” said Sanchez. “And I really like the way they treat you when you call customer service. CarePlus is unique with customer service. And I love it. My plan is not five stars; it is ten or fifteen stars.”

This focus on quality has also led to CarePlus doubling the number of members it serves across Florida over the last six years. Today, the company serves approximately 200,000 members throughout Florida.

“We’re incredibly proud of our employees and grateful to the Medicare beneficiaries we are privileged to serve,” said Bruno Piquin, CarePlus President. “Achieving the highest quality rating four years in a row, and five times overall, is a true testament to our company’s consistent focus on our members, which has remained steadfast during the pandemic. This accomplishment also would not have been possible without the quality team of value-based physicians, pharmacists and clinical staff who are dedicated to achieving the best possible health outcomes for our members.”

In a continuous effort to improve overall member experience, CarePlus collaborates with its value-based partners on member presentations designed to encourage proactive communications about health care. The goal of these “Patient Experience Circle” presentations is to close the circle between health plan, patient and physician to achieve measurable results for CarePlus members.

In addition to working closely with physicians to ensure members completed important preventive screenings and received routine care, either virtually or in person, throughout the pandemic, Piquin said the company issued at-home tests for CarePlus members in need of colorectal cancer screening and diabetic condition management.

About Medicare Advantage

Medicare Advantage’s unique public-private structure creates an atmosphere of competition that spurs innovation that can help drive down costs and focus care on a person’s whole health.

Medicare Advantage plans are focused on coordinating care for those with multiple chronic conditions, helping lead to cost-effective interventions to address the unique health needs of aging or disabled Americans. These are a few reasons why more than 40 percent (link opens in new window) of all Medicare beneficiaries choose to be covered by Medicare Advantage plans.

About Medicare Advantage Enrollment

The Medicare Advantage and Prescription Drug Plan Annual Election Period (AEP) begins Oct. 15 and continues through Dec. 7, 2021. During this enrollment period, people eligible for Medicare can choose Medicare Advantage and Prescription Drug Plans for the upcoming year – with coverage that takes effect on Jan. 1, 2022.

People eligible for Medicare may make a one-time election to enroll in a plan offered by an MA organization with a Star Rating of 5 Stars during the year in which that plan has the 5-star overall performance rating, provided the enrollee meets the other requirements to enroll in that plan. This 5-star special election is available December 8 through November 30 of the following year.

For more information about enrolling in CarePlus health plans, Florida residents can visit CarePlusHealthPlans.com or speak with a licensed sales agent by calling 1-855-450-1352 (TTY: 711).

About CMS Star Ratings

The CMS rating system measures the excellence of Medicare plans nationally each year. A plan may receive a rating between one and five stars, with five stars representing the highest rating. CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures across nine categories, including:

• Staying Healthy: Screenings, Tests and Vaccines
• Managing Chronic (Long Term) Conditions
• Member Experience with Health Plan
• Member Complaints and Changes in the Health Plan’s Performance
• Health Plan Customer Service
• Drug Plan Customer Service
• Member Complaints and Changes in the Drug Plan’s Performance
• Member Experience with Drug Plan
• Drug Safety and Accuracy of Drug Pricing

Additional information about the CMS Star Ratings can be found at: www.medicare.gov (link opens in new window).

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, September 2021.

MIAMI--(BUSINESS WIRE (link opens in new window))--— Nov. 1, 2021— CarePlus Health Plans, Inc., Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2022, is expanding its chronic condition plan offerings, adding CareBreeze (HMO C-SNP), a new 2022 Medicare Advantage plan designed to enhance quality of life and optimize disease treatment for people living with chronic lung conditions, such as COPD.

The Florida Department of Health reports that 14% of Floridians (link opens in new window) have been diagnosed with a chronic lung disorder. The CareBreeze plan is offered to benefit people living with pulmonary fibrosis, pulmonary hypertension, and COPD, which encompasses asthma, chronic bronchitis, and emphysema.

The new CareBreeze (HMO C-SNP) Medicare option will be available during the Medicare enrollment period –which runs from Oct. 15 through Dec. 7, 2021, for plan coverage taking effect Jan. 1, 2022. People eligible for Medicare may also make a one-time switch from a plan rated less than 5 stars to a plan with a 5-star rating during the 5-star Special Enrollment Period, which takes place from Dec. 8 to Nov. 30 of the following year.

“We’re excited to deepen our commitment to Florida Medicare beneficiaries who live with chronic conditions,” said CarePlus Vice President of Health Services Dr. Madeleine Rodriguez. “Not only are these plans designed to help people better manage their health conditions and, hopefully, improve their quality of life, but they’re also designed to make managing these conditions more affordable.”

According to Dr. Rodriguez, chronic lung diseases may:

• Cause the feeling of being “air hungry” from the lungs having to work harder to obtain oxygen for the body
• Impact essential tasks, such as grocery shopping and doctors’ appointments
• Limit social activities, like attending family gatherings, leading to isolation.

CareBreeze provides additional health benefits that specifically help people who have chronic lung disorders. It includes access to physicians who specialize in treating chronic lung disorders, as well as health programs designed to serve the specialized needs of people with these conditions.

“Our goal is to work with our CarePlus members and their primary care physicians to create the optimal treatment plan, which includes comprehensive assessment, creating goals, treatment options, prescription management, education and encouragement,” said Dr. Rodriguez.

CarePlus also offers CareComplete, a chronic condition special needs plan (HMO C-SNP) for people living with conditions such as diabetes and heart disease, which is also available during Medicare’s enrollment period.

CarePlus is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida for over 20 years. On Oct. 8, for the fourth year in a row and for the fifth time overall, CarePlus Health Plans achieved 5 out of 5 stars – the highest possible rating – from the Centers for Medicare & Medicaid Services (CMS) for the 2022 plan year.

Benefits of the CareBreeze and CareComplete (HMO C-SNP) plans include:

• Prescription drug coverage – even during the coverage gap
• Affordable copay on select insulins with the Insulin Savings Program
• An allowance to order covered over-the-counter products
• $0 copay for routine dental, vision, and hearing coverage
• $0 copay for primary care physician visits
• Transportation to approved locations
• $500 yearly allowance for CarePlus Flexible Care Assistance, if coordinated and authorized by a care manager for primarily health related additional needs.

Florida residents seeking more information about enrolling in a CarePlus Medicare Advantage health plan can visit www.careplushealthplans.com or speak with a licensed CarePlus sales agent by calling 1-855-450-1352 (TTY: 711).

CarePlus currently serves approximately 200,000* Medicare members throughout Florida.

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, September 2021.

WINTER HAVEN, Fla.--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc., Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2021, is opening its first Community Center in Winter Haven. The CarePlus Community Center is set to open in early June.

Located at 313 Cypress Gardens Blvd in the Colonial Promenade shopping plaza, the 6,000 sq.ft.- Community Center will serve as a health and wellness resource for the entire community as well as an in-person customer service office.

“We’re excited to bring this Community Center to the people in Polk County, particularly at a time when the pandemic has kept so many of our CarePlus members socially isolated for more than a year now,” said Bruno Piquin, CarePlus Health Plans President. “Although social distancing guidelines may limit in-person activities at first, we know this center will serve as a welcoming place for people to make new friends, participate in wellness and social activities, and receive in-person help from our CarePlus team.”

Piquin said the company selected the Winter Haven location because it will be able to serve the large number of CarePlus members in the area and because there is an opportunity to help improve the health of the Polk County community as well.

Geared toward seniors and other people eligible for Medicare, the new Community Center will include a lobby, snack area, and activity room. Program offerings, which may incorporate virtual seminars, will include both health education and fitness classes that are open to the public at no cost.

A CarePlus Member Services representative will also be on site to provide personal assistance.

The CarePlus Community Center will be open Monday – Friday from 8 a.m. to 5 p.m.

Area residents can call 1-800-204-3123 (TTY: 711) for more information.

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, April 2021.

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc. , Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2021, and Sharecare(link opens in new window), the digital health company that helps people manage all their health in one place, are collaborating to make it easier for CarePlus Medicare Advantage members across Florida to take an active role in improving their health.

“We’re thrilled to team with Sharecare to inspire our members to live their healthiest lives possible, no matter where they are on their health journey,” said Bruno Piquin, CarePlus Health Plans President. “Access to Sharecare will help our members more easily manage their health and well-being in one place, track their progress, and get rewarded along the way.”

Sharecare’s digital health experience, which includes an easy-to-use mobile app, enables CarePlus members to go from assessment to action. The digital experience starts with the RealAge® test, Sharecare’s clinically validated health risk assessment that shows members the true age of their bodies. It then provides personalized action plans to guide and educate members on health factors that may impact longevity and real-time tracking of daily health goals.

All CarePlus Medicare Advantage plans now offer access to Sharecare. CarePlus members can also use Sharecare to track and redeem CarePlus Rewards for completing certain healthy activities. The CarePlus Rewards program is offered to members free of charge.

“There is an opportunity to leverage the power of personal technology to help Medicare beneficiaries gain better access to care and increase utilization of the critical resources available to them,” said Pam Shipley, Chief Operating Officer at Sharecare. “At Sharecare, we are fiercely committed to bringing much needed scalable innovation to health care, and we are excited to partner with CarePlus by empowering their members to take control of their personal health and well-being, right in the palm of their hand.”

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, January 2021.

November 17, 2020 09:33 AM Eastern Standard Time

MIAMI--(BUSINESS WIRE (link opens in new window))--In an effort to increase access to important preventive healthcare screenings, CarePlus Health Plans, Inc. (link opens in new window), Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2021, is mailing in-home preventive screening kits to eligible members. CarePlus, a subsidiary of Humana Inc. (NYSE: HUM), serves more than 166,000* Medicare Advantage members across Florida.

The three in-home tests being mailed to CarePlus Medicare Advantage members focus on screening for colorectal cancer and on diabetic condition management (HbA1c blood sugar test and kidney screening). All CarePlus Medicare Advantage members who have a clinical opportunity for these screenings will automatically receive them in the mail.

After receiving the screening kits at no cost to them, members may complete the tests in the comfort of their homes and mail them back in a pre-paid envelope. The results are sent to members and their primary care physicians in case a follow up is needed.

“As Florida remains in the midst of the COVID-19 pandemic, we know that many of our members may still be wary of leaving home to complete important routine health screenings,” said CarePlus Vice President of Health Services Dr. Madeleine Rodriguez. “Yet, these tests are a vital way to help diagnose colon cancer earlier and prevent complications related to diabetes which, in turn, help improve health outcomes for our members.”

Dr. Rodriguez assured that, while it is a relatively simple process where members complete the tests at home and mail them back for test results, CarePlus will have phone support readily available to assist members.

In addition to mailing these in-home screening kits, during COVID-19 CarePlus continues to take actions to support care for its members, including:

• Proactive outreach to support members’ social needs. Since March, CarePlus has been reaching out to our managed members in our medical plans to help identify and address social needs.
• Encouraging members to get their flu shots early this year.
• Mailing care kits containing two protective face masks to support members’ visits to healthcare providers.
• CarePlus is waiving Medicare Advantage members' out-of-pocket costs for outpatient behavioral health, on an outpatient, non-facility basis, and telehealth** visits through the end of 2020.

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, October 2020.

** Telehealth benefit may not be offered by all in-network plan providers. Members can check directly with their provider about the availability of telehealth services.

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc.’s Medicare Advantage members across Florida again can take comfort in knowing that they are enrolled in a health plan that has achieved the highest possible quality rating for the 2021 plan year from the Centers for Medicare & Medicaid Services (CMS). It’s the third year in a row, and the fourth overall, that the company’s Medicare Advantage HMO plan achieved a 5-Star rating. CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

Bruno Piquin, CarePlus President, attributes the company’s success to its emphasis on creating the best possible member experience.

Orlando area CarePlus member Joan Carucci agrees. “They listen to you. They talk to you, they kid with you, but yet they’re very professional and they’re very knowledgeable. You’re not just a number. You’re very important to them. They call me at least three or four times a year just to ask how I’m doing. In my opinion, my experience, from having been with CarePlus for five-plus years, the transportation, the medicine, the doctors that you can go to in their plan, it’s all fantastic.”

CarePlus currently serves approximately 164,300 members* throughout Florida. CMS Star Ratings are posted at www.medicare.gov (link opens in new window)

“We are a company of close to 1,200 employees who all truly care about the members we serve and remain focused on improving their health outcomes,” said Piquin. “We are extremely thankful to the physicians and pharmacists who partner with us for contributing to our 5 Star rating and for the top quality care they deliver to our members day in and day out. Collaboration with our value-based partners providing quality medical care is key to our continued success.”

The Medicare 5-star rating system rates the excellence of Medicare plans nationally. A plan may receive a rating between one and five stars, with five stars representing the highest rating. Star Ratings are calculated each year and may change from one year to the next.

CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures in nine categories, including:

• Staying Healthy: Screenings, Tests and Vaccines
• Managing Chronic (Long Term) Conditions
• Member Experience with Health Plan
• Member Complaints and Changes in the Health Plan’s Performance
• Health Plan Customer Service
• Drug Plan Customer Service
• Member Complaints and Changes in the Drug Plan’s Performance
• Member Experience with Drug Plan
• Drug Safety and Accuracy of Drug Pricing

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, September 2020.

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc., Florida’s largest 5-star Medicare Advantage plan,* has been recognized by the Pharmacy Quality Alliance (link opens in new window) (PQA) with its Excellence in Quality award for exemplary management of medications for its members. CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

PQA provides two awards, an Excellence in Quality Award and a Quality Improvement Award, which are based on published Centers for Medicare & Medicaid Services (CMS) Medicare Part D Star Ratings. CarePlus is one of only 15 Medicare Advantage Drug Plans (MAPDs) (link opens in new window) in the nation to receive the organization’s top recognition in 2020.

“We are so proud to receive this Excellence in Quality Award from PQA in recognition of the hard work that goes into helping the 160,000 Medicare Advantage members we serve safely adhere to their medications,” said CarePlus President Bruno Piquin. “We are also so thankful for the ongoing collaboration with the physicians who treat our members and partner with us to help our members achieve optimal health.”

PQA’s Excellence in Quality Award recognizes MAPDs and prescription drug plans (PDPs). MAPDs are recognized for achieving at least a 4.5-star Part D summary rating and a 5-star rating on all five PQA medication measures used in the 2020 CMS Star Ratings Program.

The Quality Improvement Award recognizes MAPDs and PDPs that received a 5-star rating on the 2020 CMS Quality Improvement measure and the greatest combined improvement in star ratings from 2019 to 2020 on the four PQA medication measures used in the CMS Program during this period.

Five PQA-endorsed quality measures are used in the 2020 Medicare Part D Star Ratings program, and several others are used as Display measures. Details on these measures are available at pqaalliance.org/medicare-part-d (link opens in new window).

CMS evaluates Medicare plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next. More information about Star Ratings can be found at Medicare.gov (link opens in new window).

*According to the Centers for Medicare & Medicaid Services (CMS) Medicare Advantage (MA) Membership Reports, September 2020.

MIAMI--(BUSINESS WIRE (link opens in new window))--.CarePlus Health Plans, Inc., Florida’s largest¹ 5-star Medicare Advantage plan, is encouraging Floridians, and particularly seniors with chronic medical conditions, to take action now to protect their health during the 2020 Hurricane Season which is being complicated due to COVID-19 and predicted to be above average.

“Planning for hurricane season is always important, especially for seniors with medical conditions like diabetes or COPD, and this year poses new challenges so we all need to prepare now,” said CarePlus Vice President of Health Services Dr. Madeleine Rodriguez. “We certainly don’t want to add stress to a population in Florida already feeling vulnerable during COVID-19. By taking action now, you can more easily rest assured that you and your family will stay safe and healthy this hurricane season.”

According to Dr. Rodriguez, in addition to stocking up on basic supplies like water, flashlights, batteries and non-perishable foods, those actions should include these five steps:

1. Prepare your emergency kit with flashlights, face masks, food, first aid supplies, hand sanitizer, medicines and more. Include copies of your health insurance cards, identification cards, doctors and pharmacy contact information and medication details. People living with diabetes should include blood glucose testing supplies including lancets, test strips, at least two glucose meters with extra batteries, and a cooler with multiple re-freezable packs. If possible, avoid crowds at the store by using a delivery service.
2. Take advantage of 30- to 90-day mail order pharmacy services from your health benefits provider to ensure you don’t run out of medicine if businesses are closed or you are away from home.
3. To avoid forgetting critical medical equipment during emergency evacuations, make a list of what you would need to take with you, such as a cane, walker, glasses, insulin, and hearing aids and batteries.
4. If you or a loved one require power to operate medical equipment – such as oxygen, nebulizers or sleep apnea masks – be sure to secure a generator or alternate power source early in the season to avoid scrambling for this equipment right before the storm.
5. Pre-register for a Special Needs Shelter. Special Needs Shelters (link opens in new window) are temporary emergency facilities capable of providing care to residents whose medical condition exceeds the capabilities of the Red Cross Shelter but is not severe enough to require hospitalization. Be sure to pre-register by contacting your county emergency management office now so you can secure a spot in the shelter during an emergency.

“It’s also important that people who need to evacuate bring at least two protective face masks in order to help protect against virus spread,” said Dr. Rodriguez. “Although seniors in Florida have been advised to stay home to avoid exposure to COVID-19, a hurricane headed for your home may pose a much more serious risk. Having people in shelters wear face masks when possible offers more protection.”

Dr. Rodriguez said CarePlus is mailing bilingual care kits, in English and Spanish, containing two protective face masks to each of its 157,000 members and nearly 1,000 employees.

For more information about preparing for hurricane season during COVID-19, and how to protect yourself and others in a public shelter, visit cdc.gov (link opens in new window).

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc.’s Medicare Advantage plan in Florida achieved 5-stars – the highest possible rating – from the Centers for Medicare & Medicaid Services (CMS) for the 2020 plan year. This marks the second year in a row and the third time overall that the CarePlus Medicare Advantage HMO, offered throughout Florida, received the top rating. CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

CarePlus currently serves approximately 140,000 Medicare members throughout Florida. The Star Ratings are posted at www.medicare.gov (link opens in new window).

“We recognize that we could not achieve this top rating without the collaboration of the caring primary care physicians who offer high quality medical care to our members,” said CarePlus Regional President Bruno Piquin. “We are especially honored to have CMS recognize CarePlus with its highest quality rating two years in a row, which acknowledges the hard work our employees do to provide the best possible service to our members.”

The Medicare 5-star rating system rates the excellence of Medicare plans nationally. A plan may receive a rating between one and five stars, with five stars representing the highest rating. Star Ratings are calculated each year and may change from one year to the next.

CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures in nine categories, including:

• Staying Healthy: Screenings, Tests and Vaccines
• Managing Chronic (Long Term) Conditions
• Member Experience with Health Plan
• Member Complaints and Changes in the Health Plan’s Performance
• Health Plan Customer Service
• Drug Plan Customer Service
• Member Complaints and Changes in the Drug Plan’s Performance
• Member Experience with Drug Plan
• Drug Safety and Accuracy of Drug Pricing

People who are Medicare‐eligible can find out more about CarePlus Health Plans by contacting 1-855-450-1352, (TTY 711) from 8 a.m. to 8 p.m. local time, seven days a week, or visiting www.careplushealthplans.com.

MIAMI--(BUSINESS WIRE (link opens in new window))--CarePlus Health Plans, Inc. a South Florida-based Medicare Advantage HMO, announced today they have signed agreements with Baptist Health South Florida(link opens in new window) that provide in-network access to their Medicare members, effective Oct.15, 2018.

The agreements encompass all 10 of Baptist Health’s hospitals, its ancillary health facilities and its nearly 500 physicians and other providers, including primary care, cardiology and oncology.

“Baptist Health South Florida is an important part of our strategy to offer our Medicare members a robust network of quality healthcare providers,” said CarePlus Regional President Bruno Piquin.

“We are pleased to work with CarePlus Health Plans to expand access to care for the benefit of the communities we serve,” said Brian E. Keeley, president and chief executive officer of Baptist Health.