The CarePlus Social Services team helps members apply for public assistance through a variety of state and federal programs. We encourage you to call CarePlus if you think you may qualify for public assistance, even if you are not sure. We can provide you with assistance in processing the applications at no additional cost to you. For more information, please call our Social Services team at 1-855-392-3900. Our hours of operation are Monday through Friday, from 8 a.m. to 5 p.m. TTY users should call 711.

We make this voluntary process available at no cost for our members. Members are not obligated to provide any personal information. We only share personal information we receive with the state and federal agencies directly responsible for determining eligibility. Membership in the plan is not affected if members do not provide information; however, information regarding Medicaid status may be needed to confirm dual eligibility. CarePlus provides only an initial eligibility screening. The appropriate state or federal agency will make the final eligibility determination. If members do not agree with our initial screening, they can apply directly at a state or federal office.

Members also can apply for public assistance directly with the sponsoring agency.

CarePlus proudly serves the community as a Department of Children and Families (link opens in new window), ACCESS Florida Partner. You may apply, report any changes, or complete an updated review for Public Assistance Benefits with us for:

• Medicaid*
• Food Stamps*
• Temporary Cash Assistance*
• Long Term Care Community Diversion Program Referral*

*The Florida Department of Children and Families is the designated state agency to determine eligibility for program services/benefits.

Determine if you are eligible or to apply (link opens in new window) 

1-866-76-ACCESS or 1-866-762-2237

TTY users should call 711 or 1-800-955-8771 or 1-800-955-8770

Monday – Friday, 8 a.m. to 5 p.m.

CarePlus Health Plans Forms

PDFAuthorization to Represent and to Release of Information – English (PDF opens in new window) 

PDFAuthorization to Represent and to Release of Information – Spanish (PDF opens in new window) 

Extra Help is a Medicare program to help people pay for prescription drug costs. This program is also referred to as a Low-Income Subsidy (LIS).

To be eligible for Extra Help with Medicare prescription drug plan costs, you must:

• Have a monthly gross income of less than $1,823 for an individual or less than $2,465 for a couple**
• Have assets valued below $16,660 for an individual or $33,240 for a couple living together**
• Reside in the United States

Assets that do not count toward determining eligibility for Extra Help/LIS include:

• Primary residence
• Personal possessions
• Vehicle(s)
• Property needed for self-support, such as rental property or land used to grow produce for home consumption
• Non-business property essential to self-support
• Life insurance policies
• Burial plots or spaces
• Interest earned on money set aside for burial expenses

Income that does not count toward determining eligibility for Extra Help/LIS includes:

• Assistance from others to pay for household expenses (Contributions)

**Eligibility requirements and benefit amounts vary by state and federal program, and are subject to change. The Centers for Medicare & Medicaid Services (CMS) annually publishes resource and income levels for “Extra Help.” The Social Security Administration makes all eligibility determinations; CarePlus does not make determinations about eligibility for state and federal programs.

To be eligible for Florida Medicaid benefits through the Medicare Savings Programs, which are part of the State Medicaid Program (Dual Eligibility status***), you must:

• Be entitled to Medicare Part A
• Be a Florida resident
• Be a U.S. citizen or qualified resident
• Have a monthly gross income of less than $1,660 for an individual or less than $2,239 for a couple***+
• Have assets valued below $9,090 for an individual or $13,630 for a couple living together***+

***The Florida Department of Children and Families is the designated state agency to determine eligibility for program services/benefits.

⁺A $20 general income exclusion is included in the income amounts.