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Medicare Advantage Plans

Our Social Services Team is Available to Assist

You may be Eligible to Save up to $1,735.20 a Year on Your Medicare Part B Premium

Medicare beneficiaries with limited income and assets may be eligible for assistance from state and federal programs that pay for all or part of a beneficiary’s monthly premiums, annual deductibles, and copayments/coinsurance. Many beneficiaries are eligible for these savings and do not even know it.

How Can You Get “Extra Help”?

The CarePlus Social Services team helps members apply for public assistance through a variety of state and federal programs. We encourage you to call CarePlus if you think you may qualify for public assistance, even if you are not sure. We can provide you with assistance in processing the applications at no additional cost to you. For more information, please call our Social Services team at 1-855-392-3900. Our hours of operation are Monday through Friday, from 8 a.m. to 5 p.m. TTY users should call 711.

We make this voluntary process available at no cost for our members. Members are not obligated to provide any personal information. We only share personal information we receive with the state and federal agencies directly responsible for determining eligibility. Membership in the plan is not affected if members do not provide information; however, information regarding Medicaid status may be needed to confirm dual eligibility. CarePlus provides only an initial eligibility screening. The appropriate state or federal agency will make a final eligibility determination. If members do not agree with our initial screening, they can apply directly at a state or federal office.

Members also can apply for public assistance directly with the sponsoring agency.

CarePlus proudly serves the community as a Department of Children and Families (link opens in new window), ACCESS Florida Partner. You may apply, report any changes, or complete an updated review for Public Assistance Benefits with us for:

  • Medicaid*
  • Food Stamps*
  • Temporary Cash Assistance*
  • Long Term Care Community Diversion Program Referral*

Determine if you are eligible or to apply (link opens in new window) 

1-866-76-ACCESS or 1-866-762-2237

TTY users should call 711 or 1-800-955-8771 or 1-800-955-8770

Monday – Friday, 8 a.m. to 5 p.m.

CarePlus Health Plans Forms

PDFAuthorization to Represent and to Release of Information – English (PDF opens in new window) 

PDFAuthorization to Represent and to Release of Information – Spanish (PDF opens in new window) 

Do You Qualify?

Extra Help is a program to help people pay for Medicare prescription drug costs. This program also is referred to as a Low-Income Subsidy (LIS).

To be eligible for Extra Help with Medicare prescription drug plan costs, you must:

  • Have a monthly gross income of less than $1,595 for an individual or less than $2,155 for a couple**
  • Have assets valued below $14,610 for an individual or $29,160 for a couple living together**
  • Reside in the United States

Assets that do not count toward determining eligibility for Extra Help/LIS include:

  • Primary residence
  • Personal possessions
  • Vehicle(s)
  • Property needed for self-support, such as rental property or land used to grow produce for home consumption
  • Non-business property essential to self-support
  • Life insurance policies
  • Burial plots or spaces
  • Interest earned on money set aside for burial expenses

Income that does not count toward determining eligibility for Extra Help/LIS includes:

  • Assistance from others to pay for household expenses (Contributions)


To be eligible for Florida Medicaid benefits through the Medicare Savings Programs, which are part of the State Medicaid Program (Dual Eligibility status***), you must:

  • Be entitled to Medicare Part A
  • Be a Florida resident
  • Be a U.S. citizen or qualified resident
  • Have a monthly gross income of less than $1,456 for an individual or less than $1,960 for a couple***+
  • Have assets valued below $7,860 for an individual or $11,800 for a couple living together***+

For Additional Help and Information

Centers for Medicare & Medicaid Services (CMS)
Website: (link opens in new window)
TTY: 1-877-486-2048
24 hours a day, 7 days a week

Serving Health Insurance Needs of Elders (SHINE)
Website: (link opens in new window)
TTY: 1-800-955-8771
Fax: 1-850-414-2150
Address: 4040 Esplanade Way, Suite 270
Tallahassee, FL 32399-7000
Monday - Friday, 8 a.m. to 5 p.m.

Social Security Administration (SSA)
Website: (link opens in new window)
1-800-772-1213 (Generally, you’ll have a shorter wait time if you call during the week after Tuesday.) (link opens in new window)
TTY: 1-800-325-0778
Monday - Friday, 7 a.m. to 7 p.m.

AuntBertha - Local Resources to Help Families
MyFloridaMyFamily has partnered with AuntBertha to develop an online platform that is providing counties with a comprehensive directory of local resources that will help strengthen families.

To access, first visit opens in new window), select “I Need Help”, and search by ZIP Code to locate resources near you.

The Social Services department brochures below summarize the information included on this Web page.

PDFSocial Services Department Brochure – English (link opens in new window) 

PDFSocial Services Department Brochure – Spanish (link opens in new window)