Members may request a printed Evidence of Coverage be mailed to them. Please fill out and submit this form or call CarePlus’ Member Services at 1-800-794-5907; TTY: 711. From October 1 - March 31, we are open 7 days a week; 8 a.m. to 8 p.m.. From April 1 - September 30, we are open Monday - Friday, 8 a.m. to 8 p.m. You may always leave a voice mail message after-hours, Saturdays, Sundays, and holidays and we will return your call within 1 business day.
If you are not a CarePlus Member, please fill out this form to request an Evidence of Coverage be mailed to you.
Covered Durable Medical Equipment Items and Brands
Durable Medical Equipment (DME) is certain medical equipment ordered by your doctor for medical reasons. Generally, CarePlus covers any DME that is covered by Original Medicare. The list below tells you which brands and manufacturers of DME are covered under our benefit plans.
PDFCovered Durable Medical Equipment Items and Brands (link opens in new window)
*CareNeeds PLUS (HMO SNP) - This plan is available to anyone receiving both Medicare and Medicaid-covered services: Qualified Medicare Beneficiaries (QMB+), Specified Low-Income Medicare Beneficiaries (SLMB+), and other Full Benefit Dual Eligibles (FBDE).
*CareNeeds (HMO SNP) - This plan is available to anyone receiving both Medicare and some level of financial assistance from Medicaid: Qualified Medicare Beneficiaries (QMB), Specified Low-Income Medicare Beneficiaries (SLMB), Qualifying Individuals (QI), and Qualified Disabled and Working Individuals (QDWI).
CarePlus is an HMO plan with a Medicare contract. Enrollment in CarePlus depends on contract renewal. CareNeeds (HMO SNP) and CareNeeds PLUS (HMO SNP) are sponsored by CarePlus Health Plans, Inc. and the State of Florida, Agency for Health Care Administration.