CarePlus members may request a printed Evidence of Coverage be mailed to them. Please fill out and submit this form or call Member Services at 1-800-794-5907 (TTY: 711). From October 1 - March 31, we are open 7 days a week, 8 a.m. to 8 p.m. From April 1 - September 30, we are open Monday - Friday, 8 a.m. to 8 p.m. You may always leave a voicemail after hours, Saturdays, Sundays, and holidays and we will return your call within one business day.
If you are not a CarePlus Member, please fill out this form to request an Evidence of Coverage be mailed to you.
Covered Durable Medical Equipment Items and Brands
Durable Medical Equipment (DME) is certain medical equipment ordered by your doctor for medical reasons. Generally, CarePlus covers any DME that Original Medicare covers. The list below tells you which brands and manufacturers of DME our benefit plans cover.
PDF2021 Covered Durable Medical Equipment Items and Brands (PDF opens in new window)
*CareNeeds PLUS (HMO D-SNP): This plan is available to anyone receiving both Medicare and Medicaid: Qualified Medicare Beneficiaries (QMB/QMB+), Specified Low-Income Medicare Beneficiaries (SLMB/SLMB+), Qualifying Individuals (QI), Qualified Disabled and Working Individuals (QDWI) and other Full Benefit Dual Eligibles (FBDE). CareNeeds PLUS (HMO D-SNP) is sponsored by CarePlus Health Plans, Inc. and the State of Florida, Agency for Health Care Administration.
**CareComplete (HMO C-SNP): This plan is available to anyone with Medicare who has been diagnosed with diabetes, cardiovascular disorders or chronic heart failure.
***(057-CareOne PLUS (HMO-POS) Orlando):This plan covers certain out-of-network services for members while visiting Puerto Rico. Except in emergency or urgent situations, non-contracted providers may deny care.
****(110-CareOne PLATINUM (HMO-POS) Space Coast): This plan covers certain services received from out-of-network providers in Brevard and Indian River counties in Florida. Except in emergency or urgent situations, non-contracted providers may deny care. You will pay a higher copay for services received by non-contracted providers.
Out-of-network/non-contracted providers are under no obligation to treat CarePlus members, except in emergency situations. Please call our Member Services number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.