Learn how to cancel or disenroll from your CarePlus Medicare Advantage or Medicare Advantage prescription drug plan.

When can I cancel?

Cancellation occurs when you request to leave your CarePlus plan before its effective date. You can cancel your plan any time before the plan’s effective date or the cancellation date on your Enrollment Verification Letter, whichever is later.

When can I disenroll from my plan?

Disenrollment occurs when you request to leave your CarePlus plan after its effective date. You can generally only disenroll from your plan during:

• Medicare’s Annual Enrollment Period (AEP), October 15–December 7
  • This election period applies for all Medicare plan types (Medicare Advantage plans, prescription drug plans, etc.).
• Medicare’s Advantage Open Enrollment Period (OEP), January 1–March 31 (If you have a Medicare Advantage or Medicare Advantage prescription drug plan only)
• A valid Special Election Period (SEP), if you are eligible

During OEP, if you are enrolled in a Medicare Advantage or Medicare Advantage prescription drug plan, you have a one-time opportunity to enroll in another Medicare Advantage plan or disenroll from your current Medicare Advantage plan and return to Original Medicare (with or without a stand-alone Part D plan).

When disenrolling from your Medicare Advantage plan during OEP, the termination date is the end of the month in which the disenrollment request is received if returning to Original Medicare.

You can also disenroll during a valid SEP (if you qualify for an SEP). Some of the circumstances that may qualify you for an SEP include:

• Moving out of a plan’s service area
• Losing group Medicare employer coverage
• Qualifying for Extra Help
• Newly qualifying for a Special Needs Plan due to a chronic health condition
• Eligibility for both Medicare and Medicaid (dual eligibility)

How to cancel your coverage

The most convenient way to cancel your plan before the effective date is to call CarePlus. Our Member Services department will guide you through the cancellation process. Call Member Services at the phone number located here.

You may also mail a written cancellation request. See the “Cancel or disenroll by written request” section below.

How to disenroll from your coverage

To disenroll, you must mail or fax a signed request. This can either be a disenrollment form or a written request. See the sections below for more information.

You cannot disenroll by calling CarePlus.

Disenrollment forms

To disenroll from your plan, you can fax or mail a Disenrollment Request Form to CarePlus.

Print the Disenrollment Form using one of the links below. After you fill out the form and sign it, mail or fax it to CarePlus using the information below. If you prefer, you can write and sign your own disenrollment request.

Disenrollment Form - English (PDF opens in new window)

Disenrollment Form - Spanish (PDF opens in new window)

Submit the disenrollment form or a written disenrollment request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

If you fax or mail a written request to cancel or disenroll, please include the following information:

• Member’s name
• CarePlus member ID number
• Plan name
• Statement that you want to cancel or disenroll from your plan as applicable
• Effective plan date
• Member signature or signature of the member’s power of attorney (POA), legal guardian or someone otherwise legally able to act on behalf of the member. If signed by someone other than the member completes the cancellation request, the individual must
  • Attest they have the authority under State law to make the cancellation request on behalf of the individual;
  • Attest that proof of this authorization (if any), as required by State law that empowers the individual to effect a cancellation request on behalf of the applicant is available upon request by CarePlus or the Centers for Medicare & Medicaid Services (CMS); and
  • Provide contact information
• Date of your request

Submit the request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

Who can complete a cancellation and disenrollment request?

Only you or your legal representative can complete a disenrollment request on your behalf.

Cancellation and disenrollment process time

Within 10 days of receiving your request to cancel or disenroll, CarePlus will send you a letter acknowledging we received your request. Within 10 days after the Centers for Medicare & Medicaid Services (CMS) approves your request, we will send you a confirmation letter. If disenrolling, your confirmation letter from CarePlus will include the effective date of your disenrollment.

If cancelling an enrollment request and you were previously enrolled in another Medicare Advantage plan or Medicare prescription drug plan, you will be automatically enrolled back into that plan. You should receive a letter from your previous plan confirming your enrollment.