News alert icon

Disenrollment and cancellation from a Medicare Advantage or Medicare Advantage prescription drug plan

When to cancel or disenroll

Learn how to cancel or disenroll from your CarePlus Medicare Advantage or Medicare Advantage prescription drug plan.

When can I cancel?

Cancellation occurs when you request to leave your CarePlus plan before its effective date. You can cancel your plan any time before the plan’s effective date or the cancellation date on your Enrollment Verification Letter, whichever is later.

When can I disenroll from my plan?

Disenrollment occurs when you request to leave your CarePlus plan after its effective date. You can generally only disenroll from your plan during:

  • Medicare’s Annual Enrollment Period (AEP), October 15–December 7
    • This election period applies for all Medicare plan types (Medicare Advantage plans, prescription drug plans, etc.).
  • Medicare’s Advantage Open Enrollment Period (OEP), January 1–March 31 (If you have a Medicare Advantage or Medicare Advantage prescription drug plan only)
  • A valid Special Election Period (SEP), if you are eligible

During OEP, if you are enrolled in a Medicare Advantage or Medicare Advantage prescription drug plan, you have a one-time opportunity to enroll in another Medicare Advantage plan or disenroll from your current Medicare Advantage plan and return to Original Medicare (with or without a stand-alone Part D plan).

When disenrolling from your Medicare Advantage plan during OEP, the termination date is the end of the month in which the disenrollment request is received if returning to Original Medicare.

You can also disenroll during a valid SEP (if you qualify for an SEP). Some of the circumstances that may qualify you for an SEP include:

  • Moving out of a plan’s service area
  • Losing group Medicare employer coverage
  • Qualifying for Extra Help
  • Newly qualifying for a Special Needs Plan due to a chronic health condition
  • Eligibility for both Medicare and Medicaid (dual eligibility)

How to cancel or disenroll

How to cancel your coverage

The most convenient way to cancel your plan before the effective date is to call CarePlus. Our Member Services department will guide you through the cancellation process. Call Member Services at the phone number located here.

You may also mail a written cancellation request. See the “Cancel or disenroll by written request” section below.

How to disenroll from your coverage

To disenroll, you must mail or fax a signed request. This can either be a disenrollment form or a written request. See the sections below for more information.

You cannot disenroll by calling CarePlus.

Disenrollment forms

To disenroll from your plan, you can fax or mail a Disenrollment Request Form to CarePlus.

Print the Disenrollment Form using one of the links below. After you fill out the form and sign it, mail or fax it to CarePlus using the information below. If you prefer, you can write and sign your own disenrollment request.

Disenrollment Form - English (PDF opens in new window)

Disenrollment Form - Spanish (PDF opens in new window)

Submit the disenrollment form or a written disenrollment request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

Cancel or disenroll by written request

If you fax or mail a written request to cancel or disenroll, please include the following information:

  • Member’s name
  • CarePlus member ID number
  • Plan name
  • Statement that you want to cancel or disenroll from your plan as applicable
  • Effective plan date
  • Member signature or signature of the member’s power of attorney (POA), legal guardian or someone otherwise legally able to act on behalf of the member. If signed by someone other than the member completes the cancellation request, the individual must
    • Attest they have the authority under State law to make the cancellation request on behalf of the individual;
    • Attest that proof of this authorization (if any), as required by State law that empowers the individual to effect a cancellation request on behalf of the applicant is available upon request by CarePlus or the Centers for Medicare & Medicaid Services (CMS); and
    • Provide contact information
  • Date of your request

Submit the request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

Who can complete a cancellation and disenrollment request?

Only you or your legal representative can complete a disenrollment request on your behalf.

Cancellation and disenrollment process time

Within 10 days of receiving your request to cancel or disenroll, CarePlus will send you a letter acknowledging we received your request. Within 10 days after the Centers for Medicare & Medicaid Services (CMS) approves your request, we will send you a confirmation letter. If disenrolling, your confirmation letter from CarePlus will include the effective date of your disenrollment.

If cancelling an enrollment request and you were previously enrolled in another Medicare Advantage plan or Medicare prescription drug plan, you will be automatically enrolled back into that plan. You should receive a letter from your previous plan confirming your enrollment.

Disenrolling to Enroll in Another Plan

If you’re interested in enrolling in a new CarePlus plan, you do not need to send a disenrollment request. Instead, you can call a licensed CarePlus sales agent at 1-855-605-6171 (TTY: 711).

If you are leaving CarePlus to enroll in a plan with another company, no action is needed to disenroll. You will automatically be disenrolled from CarePlus once the Centers for Medicare & Medicaid Services (CMS) accepts your enrollment into the other health plan.

What happens after disenrollment?

Beginning on the effective date of your disenrollment, CarePlus will not cover any health care you receive. Please let your doctor know you disenrolled from CarePlus, as it may take a few weeks for Medicare to update your records. Until your disenrollment is effective, continue to fill your prescriptions at CarePlus’ in network pharmacies to receive your prescription benefits.

If you disenroll from a CarePlus plan with a Medicare Part B premium reduction benefit, this benefit will end on the date of your disenrollment. It could take several months for the Social Security Administration to process your disenrollment. Any premium reductions you receive after your disenrollment date will eventually be deducted from your Social Security.

When you disenroll from your plan, you can enroll in another carrier’s plan or return to Original Medicare. Beginning on the effective date of your disenrollment, you can see a healthcare provider through Original Medicare, unless you have enrolled in another Medicare Advantage plan.

If you disenroll from Medicare prescription drug coverage and go without creditable prescription drug coverage for a continuous period of 63 days or more, you may have to pay a Part D late enrollment penalty if you join a Medicare drug plan later. See your Evidence of Coverage for more information. Prescription drug plans (PDPs) are only available through private companies. If you incur the Part D late enrollment penalty, it will be due as part of your monthly premium for the duration of any future PDP enrollment.

Will you continue to have access to the member portal?

After disenrollment, you will have limited access to the MyCarePlus portal for 180 days. You will be able to view your claims history, but some links such as CarePlus Rewards will no longer be active. After the 180 days have passed, you will no longer have access to the member portal.

Questions about cancelling or disenrolling?

We are here to help. If you have questions, please call our Member Services department.