Is a virtual visit right for me?
You may have heard a lot about virtual visits, also known as telehealth or telemedicine. CarePlus members who find it difficult or impossible to see their primary care physician (PCP) or specialists in person can easily receive quality care for a variety of common conditions from their healthcare providers over the phone or video chat.
Some common conditions that can be evaluated and addressed through virtual visits, include:
- Allergies
- Diarrhea
- Depression and anxiety
- Rashes or insect bites
- Sore throat, cold and flu
Still have questions? The Health Resources & Services Administration (HRSA) created an easy-to-read page called
If you have an emergency, such as a life-threatening injury, illness, or major trauma, please call 911 or go to your nearest emergency room. During a mental health crisis, connect with crisis counselors by calling or texting 988 or chatting virtually at 988LifeLine.org.
Getting ready for a successful virtual visit
A virtual visit may seem overwhelming the first time, but it is very similar to a regular, in-person visit. The main difference is that it’s over the phone or video chat. We want you to feel comfortable and prepared before your visit.
Here are some suggestions to help you prepare1:
- Schedule an appointment. Contact your healthcare provider to confirm that they offer telehealth services and schedule an appointment. Ask how you will receive instructions to connect with your provider on the day and time of your appointment. Your primary care physician may be able to refer you to specialists who offer telehealth. CarePlus members can also use our
Find a Doctor tool to search for providers who offer telehealth services. - Test your technology prior to the visit. Check your text messages, email, or other communications for appointment instructions. Someone from your provider’s office may be able to help you connect early or send you a test link before your appointment to confirm that you can connect.
- Write down important information. Prior to your virtual visit, write down your symptoms or condition(s), medication you take, your temperature and weight, and any questions or concerns to discuss with your doctor. Be prepared to write down important information for you and your doctor discuss.
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This service may not be offered by all in-network plan providers. Check directly with your provider about the availability of telehealth services, or you can also visit our website at careplushealthplans.com/physician-finder to access our online, searchable directory. Please refer to your Evidence of Coverage for additional details on what your plan may cover or other rules that may apply.
