Disenroll or Cancel

Ending your CarePlus Medicare Advantage plan? We’re sad to see you go, but we are here to help.

If you want to end your CarePlus plan before it starts, you’ll need to cancel.

If you want to end your CarePlus plan after it starts, you’ll need to disenroll.

When can I cancel?

You can cancel your plan any time before your plan’s effective date or the cancellation date on your Enrollment Verification Letter, whichever is later.

When can I disenroll?

After your CarePlus plan’s effective date, you may disenroll during:

  • Medicare’s Annual Enrollment Period (AEP), Oct. 15 - Dec. 7. This period is for all Medicare plan types, including Medicare Advantage plans and prescription drug plans.
  • Medicare Advantage Open Enrollment Period (OEP), Jan. 1 - March 31. This period is only for people with Medicare Advantage or Medicare Advantage prescription drug plans to switch to a different Medicare Advantage plan or return to Original Medicare.
    You may only switch one time during this period. If you disenroll during this period and return to Original Medicare, your CarePlus plan’s end date is the last day of the month in which we receive your disenrollment request.
  • A special enrollment period (SEP), if you qualify. Some of the circumstances that may qualify you for an SEP include:
    • Moving out of a plan’s service area
    • Enrolling in employer coverage
    • Qualifying for Extra Help
    • Newly qualifying for a Special Needs Plan due to a chronic health condition
    • Eligibility for both Medicare and Medicaid (dual eligibility)

How to cancel

The easiest way to cancel your plan before the effective date is to call CarePlus Member Services. We will guide you through the cancellation process.

You may also mail a written cancellation request.

How to disenroll

The easiest way to disenroll is to complete and sign a disenrollment form and mail or fax it to CarePlus.

You may also mail a written disenrollment request. You cannot disenroll by calling CarePlus.

Disenrollment forms

Print the Disenrollment Form using one of the links below. After you fill out the form and sign it, mail or fax it to CarePlus using the information below. If you prefer, you can write and sign your own disenrollment request.

Disenrollment Form – English

Disenrollment Form – Spanish

Submit the disenrollment form or a written disenrollment request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

 

Cancel or disenroll by written request

If you fax or mail a written request to cancel or disenroll, please include the following information:

  • Member’s name
  • CarePlus member ID number
  • Plan name
  • Statement that you want to cancel or disenroll from your plan as applicable
  • Date when you would like the cancellation or disenrollment to become effective. Medicare plans usually end on the last day of the month the request is received when using a special enrollment period. During the Annual Enrollment Period the plan will end on 12/31.
  • Member signature or signature of the member’s power of attorney (POA), legal guardian, or someone otherwise legally able to act on behalf of the member. If signed by someone other than the member completes the cancellation request, the individual must:
    • Attest they have the authority under State law to make the cancellation request on behalf of the individual;
    • Attest that proof of this authorization (if any), as required by State law that empowers the individual to effect a cancellation request on behalf of the applicant is available upon request by CarePlus or the Centers for Medicare & Medicaid Services (CMS); and
    • Provide contact information
  • Date of your request

Submit the request to:

CarePlus Health Plans, Inc.
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027

Or fax to:
1-800-956-4288

 

Who can complete a cancellation and disenrollment request?

Only you or your legal representative can complete a disenrollment request on your behalf.

 

Cancellation and disenrollment process time

Within 10 days of receiving your request to cancel or disenroll, CarePlus will send you a letter acknowledging we received your request. Within 10 days after the Centers for Medicare & Medicaid Services (CMS) approves your request, we will send you a confirmation letter. If disenrolling, your confirmation letter from CarePlus will include the effective date of your disenrollment.

If you were enrolled in another Medicare Advantage plan or Medicare prescription drug plan prior to enrolling with CarePlus, you will automatically be enrolled back into that plan upon cancelling your enrollment with CarePlus. You should receive a letter from your previous plan confirming your enrollment.

 

Disenrolling to Enroll in Another Plan

If you want to disenroll from a CarePlus plan to enroll in a different Medicare Advantage plan or Medicare prescription drug plan, you do not need to send a disenrollment request. You will automatically be disenrolled from your current CarePlus plan once the Centers for Medicare & Medicaid Services (CMS) accepts your enrollment into the new plan.

If you want to enroll in a different CarePlus plan, you can call a licensed CarePlus sales agent at 1-855-605-6171 (TTY:711).

What happens after I disenroll?

Beginning on the effective date of your disenrollment, CarePlus will not cover any health care you receive. Please let your doctor know you disenrolled from CarePlus, as it may take a few weeks for Medicare to update your records. Until your disenrollment is effective, continue to fill your prescriptions at a pharmacy in CarePlus’ network to receive your prescription benefits.

If you disenroll from a CarePlus plan with a Medicare Part B premium reduction benefit, this benefit will end on the date of your disenrollment. It could take several months for the Social Security Administration to process your disenrollment. Any premium reductions you receive after your disenrollment date will eventually be deducted from your Social Security.

When you disenroll from your plan, you can enroll in another carrier’s plan or return to Original Medicare. Beginning on the effective date of your disenrollment from CarePlus, please see healthcare providers who participate with your new plan.

If you disenroll from Medicare prescription drug coverage and go without creditable prescription drug coverage for a continuous period of 63 days or more, you may have to pay a Part D late enrollment penalty if you join a Medicare prescription drug plan later. See your Evidence of Coverage for more information. Prescription drug plans are only available through private companies. If you incur the Part D late enrollment penalty, it will be due as part of your monthly premium for the duration of any future prescription drug plan enrollment.

Will you continue to have access to the member portal?

After disenrollment, you will have limited access to MyCarePlus for 180 days. You will be able to view your claims history, but some links such as CarePlus Rewards will no longer be active. After the 180 days have passed, you will no longer have access to the member portal.

 

Questions about cancelling or disenrolling?

We are here to help. If you have questions, please call CarePlus Member Services.