Over-the-Counter Products

Depending on the CarePlus benefit plan you enroll in, you can take advantage of a set monthly or quarterly allowance that you can use to order approved over-the-counter (OTC) products, such as cough medicine, pain relievers, and first aid items.

These products can be mailed directly to your home through our easy-to-use OTC mail-order service. Please allow 10 to 14 calendar days from the time our network mail-order pharmacy PrescribeIT Rx receives your order to the time of delivery.

If you don't receive your order within the estimated timeframe, please call PrescribeIT Rx at 1-800-526-1490. TTY users should call 711. Hours of operation are Monday - Friday, 8 a.m. to 6 p.m. Call 1-800-794-5907 (TTY: 711) for more information.

You can access the OTC forms from the links provided below:

To place your order by:

  • Mail: Fill out the Over-the-Counter (OTC) Mail Order Form and mail only the order form pages, using the postage-paid envelope provided, to:

    PrescribeIT Rx
    10749 Marks Way
    Miramar, FL 33025

  • Fax: Fill out the Over-the-Counter (OTC) Mail Order Form and fax only the order form pages to: 1-888-778-8384.
  • Call: Call PrescribeIT Rx at 1-800-526-1490 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m. to check the status of your order.

For more information about PrescribeIT Rx OTC mail-order service, please click on the link below.

https://www.prescribeitrx.com/otc (link opens in new window)