Over-the-counter products
Many CarePlus plans provide a monthly or quarterly allowance for approved over-the-counter (OTC) products from CenterWell Pharmacy®1
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Senior woman purchasing over-the-counter products.

Ways to order with CenterWell Pharmacy

  • Online or mobile app

    Sign in to your member portal, MyCarePlus, for access to CenterWell Pharmacy online. Here, you can see your OTC balance, order OTC products online and even track the status of your delivery. You can also sign in through the CenterWell Pharmacy website or download the CenterWell Pharmacy mobile app from the App Store® or Google Play®

  • Mail or fax

    Complete the OTC mail-order form above and mail or fax only the order form pages (not the product catalog pages).

    Use the postage-paid envelope provided to mail the order form to:

    CenterWell Pharmacy
    P.O. Box 1197
    Cincinnati, OH 45201-1197

    Or fax to: 888-778-8384.

  • Call

    To place or check the status of your order, call CenterWell Pharmacy at 800-526-1490 (TTY: 711), Monday – Friday, 8 a.m. – 11 p.m. or Saturday 8 a.m. – 6:30 p.m., to place or check the status of your order.

Senior man holding over-the-counter medications while using his laptop.

Additional questions?

CarePlus members with questions about services available to them should call Member Services. For more information, you can visit CenterWell Pharmacy’s OTC mail-order page.

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Last Updated:

10/01/2026

1This spending allowance is a special supplemental benefit for members with specific chronic conditions who require intensive care coordination and are at a high risk for hospitalization or other adverse health outcomes. Qualifying conditions may include diabetes mellitus, cardiovascular disorders, chronic and disabling mental health conditions, chronic lung disorders, or chronic heart failure, among others. Some plans require at least two conditions. See the plan's Evidence of Coverage for details.

Available only through participating retailers and CenterWell Pharmacy.

Allowance amounts cannot be combined with other benefit allowances. Limitations and restrictions may apply.
Other pharmacies are available in our network.