To verify eligibility and benefits:

• Use your Availity Essentials™ account.
• Call the Humana Provider Customer Service line at 800-833-2223 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time. 
• Use the dental ID number (DEN#) located on the back of the CarePlus member ID card.
• View dental benefit schedules by DEN# and county for CarePlus Health Plans.
  • 2026 Plans and Counties PDF opens in new window
  • 2027 Plans and Counties PDF opens in new window

Don’t have an Availity Essentials user ID and password? Register today at no cost with Availity.

Please submit dental claims for processing in a HIPAA-compliant 837 file format and file them electronically with Availity Essentials using the Humana Dental claims payer ID 73288.

Learn how to enroll in electronic funds transfer (EFT) and electronic remittance advice (ERA). You must register with Availity Essentials.  

Access our Medicare basic dental benefit exception guidelines PDF opens in new window for information about the submission of claims for dental services inextricably linked to one or more medical services. 

If all electronic data interchange (EDI) methods fail, and you’ve already contacted your provider services executive for assistance, mail the paper dental claim submission and claim-related correspondence to: 

Humana Dental Claims Office for CarePlus
P.O. Box 14611
Lexington, KY 40512-4611

Access additional information about claims submission timelines, provider grievances, requests for claims reconsiderations and EDI corrections and reversals.