Important information: After reviewing a preauthorization request, we will let our member, their primary care provider (PCP), and the requesting provider (if not the member’s PCP) know whether the request has been fully approved, partially approved, or denied.
If we deny the request, we also include information about the coverage guidelines and policies we used to make our decision.
CarePlus is a subsidiary of Humana Inc. When accessing our medical and pharmacy coverage policies, you may see Humana-branded content, as CarePlus and Humana use the same policies. You can search for medical and pharmacy coverage policies by keyword. You also can search for or sort medical and/or pharmacy coverage policies alphabetically, by effective date and/or by reviewed date.
Submitting all relevant clinical information at the time of the request will help expedite the determination. If additional clinical information is required, a CarePlus representative will contact the individual who submitted the preauthorization request and request the specific information needed to complete the authorization process.
Preferred Preauthorization Request Options
Skip the paperwork!
Check patient eligibility, submit preauthorization requests and more online. Availity offers more options and flexibility when submitting preauthorization requests.
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Availity® Essentials:
Availity does not require an authorization to check benefits for CarePlus members.
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CarePlus Provider Web Services (PWS):
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Other Request Options
Submit via fax:
Health Services Preauthorization Form PDF opens in new window Submit via phone: CarePlus Health Services Department: 1-800-201-4305
Do you have questions about the Medical and Medication Preauthorization Lists or need help accessing PWS or Availity? Please call your designated Provider Services Executive or call the CarePlus Provider Operations inquiry line at 1-866-220-5448, Monday through Friday, 8 a.m. to 5 p.m., Eastern Time.
To prevent disruption of care, CarePlus does not require preauthorization for basic Medicare benefits during the first 90 days of a new member’s enrollment for active courses of treatment that started prior to the enrollment. CarePlus may review the services furnished during that active course of treatment against permissible coverage criteria when determining payment.
