Your Opinion Matters
You deserve to enjoy the best possible experience with your health plan and doctors. Please share your feedback.

If you receive a survey, please consider completing it.

Surveys help us learn if we are doing a good job for you. Please be on the lookout for two surveys you may receive from the Centers for Medicare & Medicaid Services (CMS). One survey is the Consumer Assessment of Healthcare Providers and Systems (CAHPS), and the other is the Health Outcomes Survey (HOS).

CMS first distributes these two surveys by mail. For those who don’t respond by mail, CMS then reaches out by phone. CMS selects survey participants at random, so not all CarePlus members will get to participate each year.

What were CarePlus’ survey results?

Results from the CAHPS and HOS surveys affect CarePlus’ Star Rating from CMS. Five stars is the highest possible Medicare Advantage plan rating, and one star is the lowest.

We are pleased to share the results below, which reflect our efforts to help CarePlus members lead healthier, happier, and more productive lives.

CAHPS Results

This survey measures your experience with your primary care physician and CarePlus. CMS runs the CAHPS survey between March and June every year.

Star Rated Survey Measure CarePlus’ Final 2024 Star Rating from CMS Getting needed care 3 Getting appointments and care quickly 3 Customer service


Rating of healthcare quality 3 Rating of health plan 5 Care coordination 1 Rating of drug plan 4 Getting needed prescription drugs 3 Annual flu vaccine


HOS Results

This survey evaluates CarePlus’ ability to maintain or improve the physical and mental health of our members over time. CMS runs the HOS survey between July and November every year.

Star Rated Survey Measure CarePlus’ Final 2024 Star Rating from CMS Monitoring physical activity 5 Reducing the risk of falling 4 Improving bladder control


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    Use your benefits

    MyCarePlus is your secure account for personal plan information. It can help you take full advantage of your CarePlus Medicare Advantage plan.

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    Get rewarded for healthy actions

    Learn about preventive care activities that can help you earn a $50 gift card in 2024.

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    Take control of your healthcare experience

    Join an upcoming “PXCircle” patient experience session to learn how to get what you need from your health plan and doctors.