Enter your ZIP code to learn about the CarePlus Medicare Advantage plans in your area, or call us at 1-855-605-6171; TTY: 711.
We are closely monitoring Coronavirus Disease 2019 (COVID-19). For more information, visit our COVID-19 provider page.
For the latest updates from the Centers for Disease Control and Prevention (CDC), visit CDC.gov/coronavirus/2019-ncov/index.html(link opens in new window).
ICD-10 codes related to COVID-19, can be viewed at Interim Advice For Coronavirus Feb 202020 (cdc.gov)(PDF opens in new window)
CarePlus has two Medicare Advantage (MA) health maintenance organization point-of-service (HMO-POS) benefit plans:
Answers to general questions about these plans can be found in the FAQ documents below.
My Home Doctor – CareNow® telemedicine/telehealth service
For convenient, accessible phone or video chat triage, diagnosis, treatment and prescriptions, you can refer CarePlus-covered patients to CareNow for all covered services except behavioral health.* To access CareNow, CarePlus members can call My Home Doctor at 1-786-220-8860 (local) or 1-800-341-5353 (toll free), seven days a week, 8 a.m. – 8 p.m., Eastern time. CareNow is for telehealth visits only and not for patients seeking services from a specific provider or network.
*Please refer CarePlus members seeking behavioral health telemedicine/telehealth visits to CarePlus’ behavioral health vendor, Magellan Healthcare. Both members and providers can contact Magellan Healthcare at 1-800-424-1760 (toll free number), open 24/7.
You can generate authorizations, verify eligibility and reference diagnosis codes through our PWS. To request access, contact your provider services executive or call the CarePlus Provider Operations inquiry line at 1-866-220-5448, Monday – Friday, 8 a.m. – 5 p.m., Eastern time.
CarePlus members use our provider directories to select and contact physicians and other healthcare providers. Please notify us of any changes to the following, so we can update your listing:
To update your information, you can contact your provider services executive by fax at 1-866-449-5668 or call the CarePlus Provider Operations inquiry line at 1-866-220-5448, Monday – Friday, 8 a.m. to 5 p.m., Eastern time. Please provide your contact information so we can easily reach you with any questions.
Note: If your practice is managed by a health system, independent physician association or other practice association, please report changes to the administrative office of that organization, which will then update your information with CarePlus.
Availity Essentials is a secure central gateway to assist with the following no-cost workflow solutions:
Get started today by clicking “REGISTER” at Availity.com (link opens in new window)
CarePlus contracts with Magellan Healthcare Inc. to provide substance abuse and mental health counseling and other treatment to our members. We encourage coordination of care, communication and information exchanges between behavioral health and medical practitioners.
Physicians and other healthcare providers can request to join the CarePlus network of providers by faxing a written request to 1-855-659-7966.