Physicians and other healthcare providers can request to join the CarePlus network of providers by completing and faxing the Letter of Interest form PDF opens in new window to 1-855-659-7966. 

CarePlus contracts with Carelon Behavioral Health to manage its network of providers to render substance abuse and mental health counseling and treatment to our members. We encourage coordination of care, communication, and information exchanges between behavioral health and medical practitioners.

For convenient phone or video chat triage, diagnosis, treatment, and prescriptions, you can refer your CarePlus-covered patients to CareNow^®  for all covered services except behavioral health.* To access CareNow^®, CarePlus members can call My Home Doctor at 1-786-220-8860 (local) or  1-800-341-5353 (toll free), 7 days a week, 8 a.m. to 8 p.m., Eastern time. TTY users can dial 711.

^*Please refer CarePlus members seeking a telehealth behavioral health to CarePlus’ Find a Doctor tool to access our searchable directory. Network providers that offer covered telehealth services will display a practice focus indicator of “Virtual Care - Audio/Visual.”

CarePlus members use our provider directories to find and contact participating physicians and other healthcare providers. Stay connected by updating your listing if there are changes, such as a new address, phone or fax number, website, or if you start or stop accepting new patients. To update your information, contact your provider services executive by fax at 866-449-5668 or call the CarePlus Provider Operations inquiry line at 866-220-5448, Monday to Friday, 8 a.m. to 5 p.m., Eastern time. If prompted to leave a message, please include your contact information so we can easily reach you.

Physicians and other healthcare providers can request to join the CarePlus network of providers by completing and faxing a Letter of Interest form PDF opens in new window to 855-659-7966.