Coronavirus disease 2019 (COVID-19)

Working with CarePlus

Our goal is to support you in the care of your CarePlus-covered patients. To make working with us simpler, we’ve developed information on how to manage our processes related to COVID-19.

Latest Updates

COVID-19 Vaccine FAQs (PDF opens in new window)
09/22/21: Authorization requirements will be reinstated for some services with a date of service on or after Oct. 1, 2021(PDF opens in new window)
08/25/2021: Temporary suspension of authorization requirements for some services through Sept. 30, 2021 (PDF opens in new window)
08/04/2021: Temporary suspension of authorization requirements for some services through Aug. 31, 2021 (PDF opens in new window)

Diagnosis and Procedure Codes

How to submit COVID-19 claims (PDF opens in new window)

Telehealth

Telehealth Toolkit
CarePlus developed a telehealth awareness and engagement toolkit to support your practice with patient adoption of telehealth as a channel for care.

Tools to Use with Your Patients - With social distancing, many providers are launching telehealth visits as a way to care for their patients virtually. This turnkey set of engagement tools can be used with all patients.
- Telehealth Toolkit Instructions (PDF opens in new window)
- Turnkey Email – email that you can send to your patients
  Note that we have given you three options to use for sending this email:
1. A plain text Word Document (PDF opens in new window) that you can copy and paste into your email program, customize and send to your patients
2. A Microsoft Outlook template (PDF opens in new window)
  Note: you will be prompted to open or save file when you click on it. Please save it to your computer and when you open it, it will open within an email in Outlook so you can customize and send to your patients.
3. An HTML file (PDF opens in new window) and the graphics for the file: hero image (PDF opens in new window) , phone image (PDF opens in new window) , and logo placeholder (PDF opens in new window)
- Letter Template (PDF opens in new window) – direct mail letter you can mail your patients
- Patient FAQ - A new way to get care (PDF opens in new window)
  A Frequently Asked Questions (FAQ) document that addresses many of the basic questions patients new to telehealth may have
- Patient Flyers – Flyers you can hand out to patients in office, or email to patients as an attachment
  - Flyer 1 (PDF opens in new window)
  - Flyer 2 (PDF opens in new window)
  Technical requirements for using the toolkit
  - You will need Adobe Acrobat that includes editing capability so that you can customize the materials
  - EMAIL ONLY: You will need Microsoft Word to open the document and copy the email text into your email program
  - Microsoft Outlook template version of email requires Microsoft Outlook
  - HTML version of email: You need someone who is familiar with HTML editors and code