Medicare Advantage Plans

The Social Services Team is Here to Assist

Does Saving Up To $1,608 A Year On Your Medicare Part B Premium Interest You?

The CarePlus Social Services department assists members with applying for public assistance through a variety of state and federal programs. This assistance and guidance is offered at no additional cost to our members. Since 2002, CarePlus has helped members apply for Medicaid and coordinate their Medicare and Medicaid benefits. Using this service is completely voluntary. If you choose not to use this service, your enrollment into a CarePlus plan will not be affected.

The specific agency that offers the options for assistance will be the one responsible to determine your eligibility. You are also free to apply for public assistance directly with the sponsoring agency.

CarePlus proudly serves the community as a Department of Children and Families, ACCESS Florida Partner. You may apply, report any changes, or complete an updated review for any of the following Public Assistance Benefits with us for:

Service Areas
  • Medicaid*
  • Food Stamps*
  • Temporary Cash Assistance*
  • Long Term Care Community Diversion Program Referral*

Determine if you are eligible or to apply (link opens in new window) 

1-866-76-ACCESS or 1-866-762-2237

TTY users should call 711 or 1-800-955-8771

Monday – Friday from 8 a.m. to 5 p.m.

If you are interested in learning more about the Social Services Program available to CarePlus members, please call:

1-855-392-3900, TTY users should call 711.

We are open Monday – Friday from 8 a.m. to 5 p.m.

Did You Know?

Medicare beneficiaries with limited income and assets may be eligible for assistance from state and federal programs to pay for all or part of their monthly premiums, annual deductibles and copayments/coinsurance. Many beneficiaries are eligible for these savings and don’t even know it.

How Can You Get Extra Help?

The CarePlus Social Services department assists our members with applying for public assistance through a variety of state and federal programs. This assistance and guidance is offered at no additional cost.

All you need to do is call a Member Services representative and request a Social Services referral. One of our specially-trained Social Services associates will then contact you and guide you through the application process.

Do You Qualify?

Extra Help/Low-Income Subsidy (LIS):

A program to help people pay for Medicare Prescription Drug costs, that it is also called Low-Income Subsidy (LIS).

To be eligible for “Extra Help” with Medicare Prescription Drug Plan costs, you must:

  • Have a monthly gross income of less than $1,485.00 for an individual or less than $2,002.50 for a couple**
  • Have assets valued below $13,820 for an individual or $27,600 for a couple living together**
  • Reside in the United States

Please remember the help you receive regularly from someone else to pay your household expenses does not count as income.

Assets include bank accounts or stocks and bonds, but do not include your home, car, personal possessions or life insurance policies.


Medicaid:

To be eligible for full or partial Medicaid benefits through the Medicare Savings Programs, which are part of the State medical assistance programs (Dual Eligibility status**), you must:

  • Be entitled to Medicare Part A
  • Be a Florida resident
  • Be a U.S. citizen or qualified alien
  • Have a monthly gross income of less than $1,361 for an individual or less than $1,828 for a couple***+
  • Have assets valued below $7,280 for an individual or $10,390 for a couple living together***+

Additional information or assistance is available by contacting:

Members are not obligated to provide any personal information and any information provided will only be shared with the state and federal agencies directly responsible for determining eligibility. However, information regarding Medicaid status may be needed to confirm dual eligibility. CarePlus is only providing an initial eligibility screening and only the appropriate state agency can make a final eligibility determination. If you do not agree with our initial screening, you can apply directly at a state or federal office.

We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-800-794-5907. Someone who speaks your language can help you. This is a free service. TTY users should call 711.

Please call our Member Services number at 1-800-794-5907; from 8 a.m. to 8 p.m., 7 days a week. From February 15th to September 30th, we are open Monday – Friday from 8 a.m. to 8 p.m. TTY users should call 711.

The Social Services department brochures below summarize the information included on this Web page.

PDFSocial Services Department Brochure – English (link opens in new window) 

PDFSocial Services Department Brochure – Spanish (link opens in new window) 


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