Enter your ZIP code to learn about the CarePlus Medicare Advantage plans in your area, or call us at 1-800-794-5907; TTY: 711.
The CarePlus Social Services team helps members apply for public assistance through a variety of state and federal programs. We encourage you to call CarePlus if you think you may qualify for public assistance, even if you are not sure. We can provide you with assistance in processing the applications at no additional cost to you. For more information, please call our Social Services team at 1-855-392-3900. Our hours of operation are Monday through Friday, from 8 a.m. to 5 p.m. TTY users should call 711.
We make this voluntary process available at no cost for our members. Members are not obligated to provide any personal information. We only share personal information we receive with the state and federal agencies directly responsible for determining eligibility. Membership in the plan may not be affected if members do not provide information; however, information regarding Medicaid status may be needed to confirm dual eligibility. CarePlus provides only an initial eligibility screening. The appropriate state or federal agency will make a final eligibility determination. If members do not agree with our initial screening, they can apply directly at a state or federal office.
Members also can apply for public assistance directly with the sponsoring agency.
CarePlus proudly serves the community as a Department of Children and Families (link opens in new window), ACCESS Florida Partner. You may apply, report any changes, or complete an updated review for Public Assistance Benefits with us for:
*The Florida Department of Children and Families remains the designated state agency to determine eligibility for program services/benefits.
1-866-76-ACCESS or 1-866-762-2237
TTY users should call 711 or 1-800-955-8771 or 1-800-955-8770
Monday – Friday from 8 a.m. to 5 p.m.
CarePlus Health Plans Forms
“Extra Help” is a program to help people pay for Medicare prescription drug costs. This program also is referred to as a Low-Income Subsidy (LIS).
To be eligible for “Extra Help” with Medicare prescription drug plan costs, you must:
Assets that do not count toward determining eligibility for “Extra Help”/LIS include:
Income that does not count toward determining eligibility for “Extra Help”/LIS includes:
**Eligibility requirements and benefit amounts vary by state and federal program, and are subject to change. The Centers for Medicare & Medicaid Services (CMS) annually publishes resource and income levels for “Extra Help.” The Social Security Administration makes all eligibility determinations; CarePlus does not make determinations about eligibility for state and federal programs.
To be eligible for Florida Medicaid benefits through the Medicare Savings Programs, which are part of the State Medicaid Program (Dual Eligibility status***), you must:
***The Florida Department of Children and Families remains the designated state agency to determine eligibility for program services/benefits.
+A $20 general income exclusion is included in the income amounts.
Centers for Medicare & Medicaid Services (CMS)
Website: www.Medicare.gov (link opens in new window)
24 hours a day, 7 days a week
Serving Health Insurance Needs of Elders (SHINE)
Website: www.FloridaShine.org (link opens in new window)
Address: 4040 Esplanade Way, Suite 270
Tallahassee, FL 32399-7000
Monday through Friday, 8 a.m. to 5 p.m.
Social Security Administration (SSA)
Website: www.SSA.gov (link opens in new window)
1-800-772-1213 (Generally, you’ll have a shorter wait time if you call during the week after Tuesday.) https://www.ssa.gov/agency/contact/phone.html (link opens in new window)
Monday through Friday, 7 a.m. to 7 p.m.
The Social Services department brochures below summarize the information included on this Web page.