Enter your ZIP code to learn about the CarePlus Medicare Advantage plans in your area.
*Eligibility determination is made by the Florida Department of Children and Families and not by CarePlus.
1-866-76-ACCESS or 1-866-762-2237
TTY users should call 711 or 1-800-955-8771
Monday – Friday from 8 a.m. to 5 p.m.
If you are interested in learning more about the Social Services Program available to CarePlus members, please call:
1-855-392-3900, TTY users should call 711.
We are open Monday – Friday from 8 a.m. to 5 p.m.
Medicare beneficiaries with limited income and assets may be eligible for assistance from state and federal programs to pay for all or part of their monthly premiums, annual deductibles and copayments/coinsurance. Many beneficiaries are eligible for these savings and don’t even know it.
The CarePlus Social Services department assists our members with applying for public assistance through a variety of state and federal programs. This assistance and guidance is offered at no additional cost.
All you need to do is call a Member Services representative and request a Social Services referral. One of our specially-trained Social Services associates will then contact you and guide you through the application process.
A program to help people pay for Medicare Prescription Drug costs, that it is also called Low-Income Subsidy (LIS).
To be eligible for “Extra Help” with Medicare Prescription Drug Plan costs, you must:
Please remember the help you receive regularly from someone else to pay your household expenses does not count as income.
Assets include bank accounts or stocks and bonds, but do not include your home, car, personal possessions or life insurance policies.
**Eligibility requirements and benefit amounts vary by state and federal program, and are subject to change. Resource and income levels for Extra Help are published by the Centers for Medicare & Medicaid Services (CMS) annually. Eligibility determination is made by the Social Security Administration and not by CarePlus.
To be eligible for full or partial Medicaid benefits through the Medicare Savings Programs, which are part of the State medical assistance programs (Dual Eligibility status**), you must:
***Eligibility determination is made by the Florida Department of Children and Families and not by CarePlus.
+A $20 general income exclusion is included in the income amounts.
Members are not obligated to provide any personal information and any information provided will only be shared with the state and federal agencies directly responsible for determining eligibility. However, information regarding Medicaid status may be needed to confirm dual eligibility. CarePlus is only providing an initial eligibility screening and only the appropriate state agency can make a final eligibility determination. If you do not agree with our initial screening, you can apply directly at a state or federal office.
We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-800-794-5907. Someone who speaks your language can help you. This is a free service. TTY users should call 711.
Please call our Member Services number at 1-800-794-5907; from 8 a.m. to 8 p.m., 7 days a week. From February 15th to September 30th, we are open Monday – Friday from 8 a.m. to 8 p.m. TTY users should call 711.
The Social Services department brochures below summarize the information included on this Web page.